Frequently Asked Questions
Below are some frequently asked questions. If you can’t find the answer you’re looking for please contact us and will respond as soon as possible.
When are the courts open?
Weekdays from 16.30 to 21.00
Saturdays from 9.00 - 13.00
How do I join?
This offer is not currently available but when it is you can visit our Annual Pass page. Payment is made online. Courts must be booked in advance online.
Do I have to be a pupil at the school to join?
No, anyone can join.
I only want to play once or twice, what can I do?
We offer Pay & Play tennis charged at £6 per hour per court. Simply register, visit out court booking page and pay for your court hour and enter the access code detailed on your confirmation email at the gate.
If I have purchased an Annual Pass am I tied into a contract?
No. You initially pay for 1 year’s 'membership' and, if you want to carry on using the courts after that, pay for each year's renewal as you go.
What is a household membership?
The Annual Pass give you and your household access to book a court. When registering, you can confirm and add who is within your household.
Can I bring a friend or non-member to have a hit?
No. Only players from within your household can access the benefits of an Annual Pass. Any friends or family living outside of your immediate household would have to become a member to use our facilities.
If you are looking to book a court as a one-off you can get your friend/non-member to book a court under their name as a Pay & Play booking - this would allow you to play together if they do not wish to take out an annual membership. But the simplest way and the most affordable way is for them to join as an Annual pass holder.
If I have joined online for a year, when does my Annual Pass start?
The Annual Pass will be activated when you register your email address and create a password for a booking account online.
What happens if I join halfway through the year? Do I get a reduced fee to pay?
No, there is no reduced fee. From the time you activate your account that is when your full year starts.
Once I have joined can I relinquish part way through my year?
No, once you have joined and paid this will last a year and not be partly refunded for any reason.
Is coaching available?
Yes. Please refer to our Coaching page for more information.
Can I hire equipment?
Unfortunately, we do not offer that facility. If you are attending a coaching session then the coach can provide you with a racket.
Can I bring my dog into the courts or to the venue?
No, dogs are not allowed on site.
How do I cancel a booking?
You can cancel your booking online from your profile page when logged into our website. If you are booking as a Pay & Play you can cancel your booking for free upto 24 hours, after which you will be charged. We do not offer refunds for courts cancelled outside of the cancellation window or for adverse weather so check the forecast!
Are the tennis courts accessible?
The tennis courts are accessible by wheelchair through the usual gate entrances.
Are there toilets available?
No, there are no toilets available to public for Annual pass or pay and play bookings.